Build credibility around your brand
and provide best customer
SOCIAL ENGAGEMENT PLATFORM
Build credibility around your brand and provide best
customer experience using Havasay's integrated solution
Use Havasay's straight process(STP) capability to address
Customer's queries across channels in real time.
Assign multiple resources to adsress customer queries by
channel/product category thereby reducing the response
time to customer
Online reviews are critical for your business.Take control of your
reputation and moderation reviews. Respond to queries, resolve issues
quicker and reward great reviews
Build a strong relationship with your consumers and giving them
all the necessary information about the products is important
make a repository of most asked question and add them to
your Q&A section.
Havasay's inherent ability to sync content from acrosss all your channels vis-a-vis,
social media, e-commerce, Q&A etc., gives you a strong control and visibility on customer concerns.
Leverage user generated content on one channel
across all your social media channels, online store
and other forums to increase visibility and reach
Reassure and nurture a great relationship with your
Customers with quick response time to their queries
Moderate and prioritize user generated content
based on rules to ensure relevance, brand influence
Sociall Wall is a microsite that you can add to your e-commerce website where you can set rules to publish
positive reviews, posts from across channels.
More contet helps you better SEO of your online store.
Get your soical wall to offer a platform for customers to express
themselves and build a community of followers.
Manage your brand well with publishing rules that work for you.
Auto publish or manual publish through a moderator.
Delivering a consistent brand experience is the key for a great
customer Journes. Choose a theme from our library that represents
your brand persona.
What can be better than using user generated content to drive traffic to your store?
Great SEO of your content helps you to get discovered
more and thus gets you more traffic.
72% of consumers say positive reviews make them trust
businesses more. Content moderation helps you in managing
your brand reputation better.
50 or more reviews per product can mean a 4.6% increase in
Conversion rates. Filtering content for your audience helps
you with better conversion.
Understand your customers thoughts about your products better and then improvise your merchandize
accordingly thereby creating the right product market fit.
Know what your customers feel about your products.
Each review is analyzed for it's positive or a negative
sentiment to help you tweak your catalogue strategy.
Indentify which customers are influencers for your
business through how well the content they posted
is reaching to other people.
Your influencers promote your brand story. Find them
with scores assigned for the community effect each
of your customer has for your brand